Shipping policy

Shipping Policy — LUXGONSNI

Thank you for shopping with LUXGONSNI.

Available destinations

Shipping availability depends on the product and your destination. Only countries and delivery options available for your order at checkout can be selected. International delivery is not available for every product or destination. If your country is not listed, contact contact@gonsalive.com before ordering.

Processing and delivery estimates

Many physical products are produced or sourced after an order is placed. Preparation time and transit time vary by product, fulfillment provider, destination and carrier. There is no single delivery window for all orders. Review the product details and any available delivery estimates at checkout, or contact us for a product-specific estimate before purchasing. Estimates are not guaranteed arrival dates.

Business days exclude weekends and public holidays. Carrier delays, production demand and customs processing can affect delivery.

Shipping charges

Shipping charges are calculated at checkout based on the items ordered and the delivery address. Review the shipping charges and order total before completing your purchase.

Multiple shipments

Items supplied by different fulfillment providers may arrive in separate packages, with separate tracking numbers and delivery dates. The available shipping options and charges are shown at checkout.

Order tracking

When your physical order ships, you will receive tracking information by email. Tracking updates may take time to appear. You can use our Track Order page or contact us with your order number.

Digital products

Products identified as digital downloads do not require postal shipping. Review their descriptions for what is included and how access is provided.

Address changes and order help

Check your delivery address carefully before ordering. Contact us as soon as possible if a correction is needed; changes cannot be guaranteed once fulfillment has started.

For a damaged, defective or incorrect item, contact contact@gonsalive.com within 7 days of delivery with your order number and clear photos. See our Refund Policy for the review process. Do not return an item without instructions.

Contact

Email contact@gonsalive.com for help with a specific product, destination or existing order.