FAQ — LUXGONSNI

🚚 Shipping & Delivery

How long does shipping take?

Orders are processed within 2–5 business days. Delivery times vary by location: US 7–14 business days, Canada 10–18 business days, International 14–21 business days.

Do you ship internationally?

Yes! We ship worldwide. International shipping rates and times vary by destination.

How do I track my order?

Once your order ships, you'll receive a tracking number by email. You can also track your order via our Track Order page.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unworn, unwashed items in original condition. Please visit our Refund Policy page for full details.

How do I start a return?

Contact us at our Contact page with your order number and reason for return. Our team will guide you through the process.

👕 Sizing & Products

How do your products fit?

Our pieces are designed with a premium streetwear fit — true to size with a slightly relaxed silhouette. Check the size guide on each product page for exact measurements.

What materials do you use?

LUXGONSNI uses premium quality fabrics selected for comfort, durability, and luxury feel. Material details are listed on each product page.

💳 Orders & Payment

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Contact us immediately via our Contact page.

🏆 The Elite Circle

What is the Elite Circle?

The Elite Circle is our exclusive community for the most dedicated LUXGONSNI members. Join here for early access, exclusive drops, and member-only benefits.

Still have questions?

Reach out to us directly via our Contact page — we respond within 24–48 hours.